At Shopsquare, we want you to be fully satisfied with your purchase. Please review our return and refund policy below.
Return Window
You may request a return within 3 days of receiving your order, provided the item is unused, in its original packaging, and accompanied by proof of purchase.
Non-Returnable Items
For hygiene and safety reasons, the following categories cannot be returned once opened or used:
- Cosmetics and skincare products
- Grocery and food items
- Innerwear or personal care items (if applicable)
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with photos of the product and packaging. We’ll arrange a replacement or full refund at no additional cost to you.
Return Process
- Contact our support team at [your support email/phone] with your order number and reason for return
- Our team will confirm eligibility and arrange pickup or provide return instructions
- Once the item is received and inspected, we’ll process your refund or replacement within 5–7 business days
Refund Method
Refunds are issued to the original payment method used at checkout. For Cash on Delivery orders, refunds are processed via bKash/Nagad or bank transfer.
Shipping Costs
Return shipping costs are covered by Shopsquare only in cases of damaged, defective, or incorrect items. For change-of-mind returns, the customer is responsible for return shipping.
For any questions, reach us at shopsquare247@gmail.com or 01312432233