Welcome to Shopsquare. By accessing or using our website (shopsquare.com.bd), you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General

Shopsquare is an online marketplace based in Bangladesh, offering products across categories including electronics, grocery, cosmetics, and more. By using this website, you confirm that you are at least 18 years old or are using the site under the supervision of a parent or guardian.

2. Products and Pricing

  • All product descriptions, images, and prices are provided as accurately as possible, but we do not warrant that all information is error-free.
  • Prices are listed in Bangladeshi Taka (৳) and are subject to change without prior notice.
  • In the event of a pricing or listing error, Shopsquare reserves the right to cancel any order affected by such error, with a full refund issued if payment was already made.
  • Product availability is not guaranteed and may change based on stock levels.

3. Orders

  • Placing an order through our website constitutes an offer to purchase, which Shopsquare may accept or decline at its discretion.
  • We reserve the right to refuse or cancel any order due to suspected fraud, unauthorized activity, stock unavailability, or errors in pricing/product information.
  • Order confirmation via email or SMS does not guarantee acceptance until the order is processed for delivery.

4. Payments

  • We currently accept Cash on Delivery (COD). Additional payment methods, including mobile banking and card payments, may be added over time.
  • For COD orders, payment is due in full at the time of delivery.

5. Shipping and Delivery

  • We currently deliver only within Bangladesh.
  • Delivery timelines vary based on your location (Dhaka vs. outside Dhaka) and are estimates, not guarantees.
  • Shopsquare is not liable for delays caused by courier partners, natural events, or circumstances beyond our control.

6. Returns and Refunds

Our return and refund process is governed by our separate Return & Refund Policy, which forms part of these Terms and Conditions.

7. User Conduct

You agree not to:

  • Use this website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems or other users’ accounts
  • Submit false, misleading, or fraudulent information when placing an order

8. Intellectual Property

All content on this website, including logos, images, product descriptions, and design elements, is the property of Shopsquare and may not be reproduced, copied, or used without written permission.

9. Limitation of Liability

Shopsquare is not liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products, to the fullest extent permitted by law.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. Continued use of the website after changes are posted constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at [your support email] or [your phone number].