Shopsquare (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, shopsquare.com.bd.

This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you use our website, create an account, place an order, or interact with our services.

Information We Collect

We may collect the following types of information:

Personal and Contact Information

  • Name
  • Phone number
  • Email address
  • Billing and delivery address
  • Account information, if you create an account

Order Information

  • Products purchased
  • Order history
  • Delivery information
  • Order status
  • Coupon or promotional information associated with your order

Payment Information

Payments may be processed through third-party payment providers. We do not intentionally store your complete credit or debit card details on our website when those details are processed directly by a payment provider.

Technical and Usage Information

When you visit Shopsquare, certain information may be collected automatically, including:

  • IP address
  • Browser and device information
  • Pages and products viewed
  • Referring pages or websites
  • Interactions with our website
  • Shopping cart and checkout activity
  • Purchase and conversion information
  • Cookies and similar identifiers

How We Use Your Information

We may use the information we collect to:

  • Process, confirm, and deliver your orders
  • Manage your Shopsquare account
  • Communicate with you regarding orders, deliveries, returns, refunds, and customer support
  • Respond to your questions and requests
  • Improve our website, products, services, and customer experience
  • Understand how customers use our website
  • Measure website and advertising performance
  • Detect and prevent fraudulent or unauthorized activity
  • Show relevant advertisements, promotions, and offers
  • Comply with applicable legal and regulatory requirements

Cookies and Tracking Technologies

Shopsquare uses cookies and similar technologies to operate the website, understand how visitors interact with our services, measure advertising performance, and improve the customer experience.

These technologies may include services such as:

  • Google Analytics
  • Google Ads
  • Meta Pixel (Facebook and Instagram)
  • Other analytics, advertising, or website functionality tools that we may use from time to time

These services may collect information about your device, browser, website activity, pages or products viewed, and actions such as adding products to your cart, beginning checkout, or completing a purchase.

Some cookies are necessary for important e-commerce functionality, including maintaining your shopping cart, account session, and checkout process.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

Advertising and Analytics

We may use advertising and analytics platforms such as Meta and Google to understand the effectiveness of our marketing campaigns and show advertisements that may be more relevant to customers.

Information about your interactions with our website may be shared with these platforms through cookies, pixels, tags, and similar technologies according to their respective privacy practices.

How We Share Your Information

We may share information when necessary to operate our business and provide our services, including with:

  • Courier and delivery partners to process and deliver your orders
  • Payment service providers to process payments
  • Website and hosting service providers necessary to operate Shopsquare
  • Analytics and advertising platforms, including Meta and Google, for analytics, advertising measurement, and marketing purposes
  • Service providers that help us operate, maintain, secure, or improve our website and services

We may also disclose information where required by applicable law, regulation, legal process, or a lawful request from an appropriate authority.

We do not sell your personal information to third parties.

Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to process orders, provide customer service, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal and regulatory obligations.

Different types of information may be retained for different periods depending on their purpose and applicable requirements.

Your Rights and Choices

Subject to applicable laws and requirements, you may contact us to request:

  • Access to personal information we hold about you
  • Correction of inaccurate or incomplete information
  • Deletion of personal information where applicable
  • Information about how your personal information is being used

To submit a privacy-related request, contact us at info@shopsquare.com.bd.

We may need to verify your identity before processing certain requests.

You can also control certain cookies and tracking technologies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Shopsquare is intended for general e-commerce use and is not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent would be required under applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technologies, business practices, or applicable requirements.

Any changes will be published on this page, and the Last Updated date will be revised accordingly.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Shopsquare handles your personal information, please contact us:

Shopsquare
Website: shopsquare.com.bd
Email: info@shopsquare.com.bd
Phone: +8801601299980
Support Hours: 10 AM – 8 PM